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Terms of Service

Welcome to the Keatley Detail Web site. By using the Keatley Detail Web site YOU AGREE TO BE BOUND BY ITS TERMS OF SERVICE (explained below), LEGAL NOTICES, PRIVACY POLICY and all disclaimers and terms and conditions that appear elsewhere on the Keatley Detail Web site. The policies of Keatley Detail service center will not differ from those applicable to your use of the Keatley Detail Web site.

References to Keatley Detail herein refer to Keatley Detail, LLC, KeatleyDetail.com, LLC, or their affiliates, subsidiaries and designees as deemed appropriate by Keatley Detail.

Keatley Detail reserves the right to make changes to the Keatley Detail Web site and its Terms of Service and Legal Notices at any time. Each time you use the Keatley Detail Web site, you should visit and review the then current Terms of Service, Legal Notices and Privacy Policy that apply to your transactions and use of this site. If you are dissatisfied with the Keatley Detail Web site, its content or Terms of Service and Legal Notices, you agree that your sole and exclusive remedy is to discontinue using the Keatley Detail Web site.

Tampering with the site, misrepresenting the identity of a user, using buying agents or conducting fraudulent activities on the site are prohibited.

Disclaimers and Limitation of Liability

By using the Keatley Detail Web site, you expressly agree that use of the Keatley Detail Web site is at your sole risk. The Keatley Detail Web site is provided on an "AS IS" and "as available" basis. Neither Keatley Detail nor its parent company, affiliates, subsidiaries or designees nor each of their respective officers, directors, employees, agents, third-party content providers, designers, contractors, distributors, merchants, sponsors, licensors or the like (collectively, "Associates") warrant that use of the Keatley Detail Web site will be uninterrupted or error-free. Neither Keatley Detail nor its Associates warrant the accuracy, integrity or completeness of the content provided on the Keatley Detail Web site or the products or services offered for sale on the Keatley Detail Web site. Further, Keatley Detail makes no representation that content provided on the Keatley Detail Web site is applicable to, or appropriate for use in, locations outside of the United States. Keatley Detail and its Associates specifically disclaim all warranties, whether expressed or implied, including but not limited to warranties of title, merchantability or fitness for a particular purpose. No oral advice or written information given by Keatley Detail or its Associates shall create a warranty. Some states do not allow the exclusion or limitation of certain warranties, so the above limitation or exclusion may not apply to you.

Under no circumstances shall Keatley Detail or its Associates be liable for any direct, indirect, incidental, special or consequential damages that result from your use of or inability to use the Keatley Detail Web site, including but not limited to reliance by you on any information obtained from the Keatley Detail Web site that results in mistakes, omissions, interruptions, deletion or corruption of files, viruses, delays in operation or transmission, or any failure of performance. The foregoing Limitation of Liability shall apply in any action, whether in contract, tort or any other claim, even if an authorized representative of Keatley Detail has been advised of or should have knowledge of the possibility of such damages. User hereby acknowledges that this paragraph shall apply to all content, merchandise and services available through the Keatley Detail Web site. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.

Errors on Our Site

Prices and availability of services are subject to change without notice. Errors will be corrected where discovered, and Keatley Detail reserves the right to revoke any stated offer and to correct any errors, inaccuracies or omissions including after an order has been submitted and whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, Keatley Detail will issue a credit to your credit card account in the amount of the charge. Individual bank policies will dictate when this amount is credited to your account.

Pricing Policy

Online prices and selection generally match those in our service center, but may vary. Prices and offers are subject to change.

Sales Tax Policy

Keatley Detail collects and remits sales tax as required by U.S. law, for transactions in our service center.

Paying for Your Order

You may pay for your orders with Keatley Detail gift cards, our electronic digital coupons and with a major credit cards issued in the United States of America. Currently, we accept Visa®, MasterCard®, and American Express®.

Generally, credit and debit card are not charged until either you drop-off and pick-up the vehicle in person or confirm on the web site the service you wish to purchase.

Digital coupons are not redeemable toward the purchase of Keatley Detail gift cards.

Using Promotional Codes

Using Promotional Codes Unlike credit or debit cards, Promotional Codes used on Digital Coupons are debited at the time an order is placed. Digital Coupons will automatically be redeemed to purchase totals, up to the total purchase amount. Digital Coupons must be used prior to their noted expiration date and within a single transaction. Coupon cannot be replaced if it is lost, stolen, deleted, or if you cancel or return your purchase. In the event of a reduction in price below the coupon value, the excess value of the coupon will not be refunded. For more information, see Digital Coupons in our Help section and review details of each respective Digital Coupon offer.

Using Gift Cards

Gift cards, unlike credit or debit cards, are debited at the time an order is placed. Gift cards will automatically be redeemed to purchase totals, up to the total purchase amount. In the event the total purchase amount exceeds the value of the gift card, you will be required to use another gift card or a credit or debit card to pay the difference. Any amount charged to a credit or debit card will be treated as set forth above. In the event of a partial return of an order using both a gift card and a credit or debit card, returned amounts shall first be credited to the credit or debit card, and any remaining balance will be credited back to the gift card. See our Help section for more details about returns.

Validating Your Order

After you place an order using our shopping cart, we will check the information you give us for validity, by verifying your method of payment or pick-up address. We reserve the right to reject any order you place with us, and/or to limit quantities on any order, without giving any reason. If we reject your order, we will attempt to notify you using the e-mail address you have given us with the order.

Your credit or debit card will normally not be charged if we reject an order, but we will process a refund if the charge has been made against your card.

Order Acceptance/Confirmation

Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. The Keatley Detail Web site reserves the right at any time after receipt of your order to accept or decline your order for any reason.

Refund Policy

All sales made through the Keatley Detail Web site are subject to Keatley Detail's refund policy. We do not offer refunds for any service rendered by Keatley Detail. If you are unsatisfied with the outcome of your service, we may fully or partially re-perform the ordered service at our discretion.

Cancellation Policy

We require at least 24 hours notice for any cancellation of service. Cancellations less than 24 hours notice will incur the full charge of the service and be credited to the individual to be used at a later date.

Order Limitations

We reserve the right to reject any order you place with us, and/or or to limit quantities on any order, without giving any reason. If we reject your order, we will generally attempt to notify you using the e-mail address you gave us when you placed the order.

Membership Subscriptions

All membership subscriptions will be billed on sign-up date, and re-billed on the day of the sign-up date for the following month. Thirty (30) days of notice is required to cancel a membership. Cancellation can be done by calling Keatley Detail at (415) 957-1111 or by editing your profile. There are no refunds for membership subscriptions.

Order Limitations/Limited Quantities

Keatley Detail may, at its own discretion, limit or cancel quantities purchased per person, per household or per order. Keatley Detail also reserves the right to reject any order you place with us. These restrictions may include orders placed by the same Keatley Detail Web site account, the same credit card, and orders that use the same billing and/or shipping address. In the event we make a change to an order, we will attempt to notify you by contacting the e-mail and/or billing address provided at the time the order was made. Keatley Detail reserves the right to limit or prohibit sales to dealers.

Termination of Use

Keatley Detail may, in its sole discretion, terminate your account or your use of the Keatley Detail Web site at anytime. You are personally liable for any orders that you place or charges that you incur prior to termination. Keatley Detail reserves the right to change, suspend or discontinue all or any aspects of the Keatley Detail Web site at any time without prior notice.

Last revision date: July 17, 2009